Frequently Asked Questions

What is counselling?

Counselling offers an opportunity to talk with a trained professional in a confidential and supportive setting. The counsellor will not offer advice, but rather explore with you the issues that may be concerning you so that you might make your own healing discoveries.

What can you help me with?

  • Anxiety
  • Stress
  • Depression
  • Loss and Bereavement
  • Anger
  • Abuse

(Not an definitive list.)

How much does it cost?

There is no fixed fee for our service but contributions are welcomed. To maintain the standards of our service, a donation of around £20 per session may act as a guideline. However, no-one will be refused counselling for lack of money.

How do I make an appointment?

Telephone us on this number: 07980387847. Our receptionist will take your contact details and arrange for a counsellor to call you back.  Our service is available various times Monday to Friday. If you reach our answer machine please leave your name and contact number and we will return your call as soon as possible.

How long will I have to wait for an appointment?

If you left your contact details on the answer machine, the co-ordinator will aim to get back to you within 48 hours (often sooner). Once you have spoken to the telephone co-ordinator, a counsellor will contact you direct and will arrange an appointment for your initial session.The telephone co ordinator will let you know with regard to waiting times.



Do I have to hold Christian beliefs in order to access the service?

No, this service is open to individuals of any faith or no faith.

Will the counsellor try to ‘convert’ me to Christianity?

No, your own beliefs will be respected but spirituality is part of the whole person and your spirituality may be explored as part of your counselling journey.

How many sessions will I be offered?

As a guideline, we usually offer 6 sessions. However, by mutual agreement further sessions may be offered.

“Thank you for the support and encouragement given. A place to feel safe and able to talk. A place just to be me. I found it a good place to come and de-stress, to be able to talk over my concerns without being judged.”

How long is a session?

Sessions normally last one hour.

How regular will the sessions be?

It may be considered beneficial to meet weekly but personal circumstances may be different for all. We can discuss your individual needs at your initial session and if circumstances change we can talk about this as we go along.

When I come to the first session, what will happen?

You will meet your counsellor and have an opportunity to share your concerns and to discover together whether counselling might be helpful. Fountains may also signpost you to other agencies if it is felt that they would be more beneficial.

Can I stop at any time?

This is your counselling journey. It will be up to you to decide with your counsellor what feels right for you. However, we would want to ensure an appropriate ending.


How can I be certain that what I talk about remains confidential?

We are committed to the Association of Christian Counsellors Code of Ethics and Practice. Apart from exceptional circumstances where we are legally bound to disclose information to protect you and others, you can be assured of confidentiality within your counselling sessions.

“Having gone through a very traumatic personal incident…I felt that I needed someone to talk to and pray with…Fountains Counselling Service provided this very quickly. My own counsellor was a very good listener and was able to point out various coping strategies… she was a much a needed lifeline to me at that difficult time in my life. Thank you.”

Where will the sessions take place?

Counselling takes place at various locations including Rising Brook Baptist Church, Stafford; Mill Street Methodist Church, Cannock; Saltbox Centre, Hanley; Beacon House of Prayer, Sandyford, Stoke on Trent and locations in Market Drayton.

What if I do not get on with my counsellor?

If, after the initial session, you feel that you and your counsellor are not compatible, you may request the opportunity to meet with another counsellor.

What if I am unhappy with the service at any time?

All complaints will be taken seriously. If you are unhappy about any aspect of your involvement with Fountains Counselling Service,  please discuss this with your counsellor in the first instance. If you are unable to reach a satisfactory solution,  your concerns should be put in writing in a sealed envelope and sent to the counsellor’s Supervisor – name and address will be supplied. All complaints will be acknowledged and dealt with as soon as possible.